Ordering, Privacy & Security Policies


ORDERING:

Kardwell International takes pride in the expertise we offer our customers. This web site is intended to provide you with constantly available information and detailed graphics. Some additional products and product styles are available, but not listed on this site. If you are looking for specific items that you do not see on kardwell.com, please contact us to find out if we carry them. You may place your order online or by phone, fax, or email.

Kardwell International's products and service are highly rated by our customers. We rely on ShopperApproved, a leading independent service, to collect customer ratings and reviews. ShopperApproved is one of the largest customer ratings and reviews providers, serving more than 3,500 companies.




Ordering online is 100% safe because our store is secured by GeoTrust.




Toll-free: 1-800-233-0828
Phone: 631-298-0005
Fax: 631-298-1517

Kardwell International, Inc.
P.O. Box 33 / 13650 Main Road
Mattituck, NY 11952

PRICING:

Many of the products listed in this web site are not shown with prices. In most cases, pricing depends on the specific product style and degree of customization required. Please contact us to obtain pricing information on specific products. Volume discounts are available for large orders. Prices are subject to change without notice.

RETURNS POLICY:

You may return most new, unopened and unaltered non-custom items purchased from Kardwell International, Inc. within 30 days of delivery for a full product refund. We cannot accept returns after 30 days.

In order for us to process your return, you must call us at 1-800-233-0828 to obtain an RMA (return merchandise authorization) number. This number must appear on the boxes used to return your items.

Unless you received an incorrect or defective item, it is your responsibility to pay for return shipping fees. In addition, you are responsible for paying a 15% restocking fee.

PRODUCT LEGALITY:

The laws that determine the legality of many of the products in this web site change frequently. It is the responsibility of the buyer to determine which products are legal in any given area.

CUSTOMS, DUTIES, AND TAXES  FOR INTERNATIONAL ORDERS:

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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PRIVACY & SECURITY:

Overview:

Kardwell.com is committed to maintaining the privacy and security of your personal information. Our privacy and security policy describes 1) the information we collect and how we use it and 2) how we make sure your information is secure. If you have any questions or feedback, please feel free to contact us at one of the following addresses or numbers:

Kardwell International, Inc.
P.O. Box 33 / 13650 Main Road
Mattituck, NY 11952

Phone from US: 1 800 233 0828
Phone from outside US: (Access Code) + 631 298 0005
Fax: 631 298 1517

Contents:

  1. Ordering Through Our Website
    1. Security
    2. Privacy
  2. How We Use the Information We Collect
  3. Updating or Reviewing Your Information
  4. Security System and Procedural Details
  5. Policy Changes

I. Ordering Through Our Website:

1) Security

We guarantee that you are not at risk when you place an order with your credit card at kardwell.com. You'll never have to pay for any unauthorized charges to your credit card account if those charges are due to a transaction at kardwell.com.

Here are the details that you should know about how you are protected from credit card misuse: If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. Your credit card company pays for the entire amount of the fraudulent charge, except for the $50 amount.

And, we will reimburse you for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on kardwell.com's secure server. In order to ensure this protection, you must 1) notify your credit card company of any fraudulent charges as soon as you are aware of any credit card misuse and 2) follow the procedures for doing so as outlined in your credit card agreement.

Please keep in mind that we also welcome orders via fax or telephone if you are more comfortable with these means of ordering. The bottom line is that you can order with confidence from Kardwell International, Inc. because your credit card information is safe with us.

2) Privacy

Your name, physical address, e-mail address, phone number, credit card number, and purchase history, as well as any other private information you submit, is maintained in our secure database. We are committed to maintaining the privacy of your information.

We also gather data about how visitors navigate through our Web site by using Webalizer Version 2.01. This information is only used for the purposes of improving our understanding of customer preferences. We do not share navigation information with third parties.

II. How We Use the Information We Collect

We only use your information for the purposes of communicating with you and serving you effectively. We do not sell or rent your information to third parties. You may receive occasional mailings or e-mails that feature special products, promotions, news, etc. (you will only receive e-mails from us if you choose to do so). We may also use e-mail for communications relating to a specific order you have placed. For example, you may receive an e-mail that confirms you have ordered playing cards, chips, etc. You can discontinue these communications by contacting us at one of the numbers or address listed above.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with organizations assisting in fraud protection or investigation. We do not provide information to these organizations for marketing or commercial purposes.

III. Updating or Reviewing Your Information

To update your customer information (name, address, telephone number, and email address), please contact us at one of the addresses or numbers shown above.

Please note that certain purchase information that we keep on record may also be available to you.

IV. Security System and Procedural Details

Kardwell International, Inc. is committed to ensuring the security of your private information. One of our goals is to protect against the loss, misuse, or alteration of information that you have entrusted to us. We employ a number of technologies and processes to protect our customer data. Furthermore, when we work with contractors and consultants, we limit the amount of information they can access to that which is essential for completing their work.

When you make a purchase, request information, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

V. Policy Changes

In certain unforeseen instances, we may use customer information for purposes not previously disclosed in this privacy and security statement. If our privacy and security practices change, we will update this statement within a reasonable period to reflect the changes. You are encouraged to continually review our policy to stay abreast of any changes.

If you have questions and comments or need assistance, please feel free to contact us at one of the addresses and numbers listed above.